You are in: Home IT Support Services Proactive IT Support Unlimited Remote IT Support

Useful Links

Unlimited Remote IT Support

Advancement in the remote support technologies enables us to remotely control virtually any computer that is connected to the Internet (of course with its user's permission ;)

Our Unlimited Remote IT Support package addresses needs of many small businesses who want to have peace of mind by being sure that there are guys who are always willing to assist them, however, they do not feel that they would benefit from the All-inclusive Remote & On-site IT Support.

There is one thing that makes us stand out from the competition that offers similar solutions.

When you choose our Unlimited Remote IT Support package you are getting much more than just an on-demand support - as the package includes also regular maintenance of your computer systems - thus decreasing possible problems to the minimum.

Very competitive pricing structure makes this package the most popular within our small business customers.

FEATURES

  • Very quick response times

  • 9am-6pm or 24/7 Service Desk

  • No call-out charges

  • Maintenance of workstations & servers

BENEFITS

  • Substantial savings of your employees' time- very quick response times mean quicker resolution of incidents and less downtime.
  • Reduced costs - no call-out charges involved with remote support, reduced rates for on-site help.
  • Increased reliability - proactive maintenance of computers and servers prevents majority of problems.

HOW DOES IT WORK?

  • It's done! state-of-the-art remote assistance system allows you to make IT Support request directly on our website.
  • One of our engineers asks you some initial questions to establish what the problem is.
  • The engineer then sends a remote assistance request to your computer and you are asked whether you want to allow the engineer to take control of your computer.
  • Once you have given us permission to take control over your computer our engineer can see your monitor as he would be sitting in front of it. He can use your mouse and keyboard without being physically on-site.

IS IT SECURE?

  • Our sophisticated system uses SSL encryption when connecting to your computer. No one can interfere or capture any data.
  • You are in control of the connection - you can terminate it any time you wish.

Once our engineer has finished helping you he/she disconnects and no one can connect again without you granting them your permission to do so.

To find out how you can benefit from our services, please call us on: 0845 060 5566, request a call-back or fill in the service enquiry form.


close

Enquiry Form





Select Department:



Message:


close

Callback Form




Who are you?



When would you like us to call you:

close

Tell a Friend





close

Legal Information

All material on this website is protected by copyright with the owner being It's done!. One hard copy can be made and used strictly for personal reference only.

You may not otherwise reproduce, distribute, transmit or sell this information to any person or body in any way incorporated into any transmittable medium or document. Nor are you permitted to modify, alter or misappropriate this information without the prior written permission of It's done!.

Elements of this website covered by copyright include images, graphics, scripting and HTML coding. You may not reproduce, distribute, transmit or sell these elements to any person or body incorporated into any transmittable medium or document. Nor are you permitted to modify, alter or misappropriate these elements (i.e. adapt any graphics) without the prior written permission of It's done!.

It's done! will defend its intellectual property rights to the fullest extent of the law.

close

Cost Estimator

Remote Users Support

This script will calculate the cost of support for your home & mobile users. Please fill-in the below form to receive an estimate of the cost:



It's done! will not use your email address for purposes other than to send you information about our services.

Number of users



Additional devices?



close

Cost Estimator

Server & Network Proactive Monitoring

This script will calculate the cost of proactive monitoring of your server(s) and network.
Please fill-in the below form to receive an estimate of the cost:



It's done! will not use your email address for purposes other than to send you information about our services.

Number of network devices requiring monitoring



close

Cost Estimator

Office Relocation

It is hard to quote you for a service such as relocation as many factors need to be considered. However, this script will calculate at least roughly the cost of office relocation.
Please fill-in the below form to receive an estimate of the cost:



It's done! will not use your email address for purposes other than to send you information about our services.

Number of computer equipment to be relocated




close

Cost Estimator

Proactive IT Support

The below script will calculate an estimate of Proactive IT Support for your business.
In order to receive the estimate fill-in the form below:



It's done! will not use your email address for purposes other than to send you information about our services.

Computer equipment to be supported





What is the predominant operating system on your workstations?

What is the predominant operating system on your servers?

Will you also require unlimited on-site support?

close

Cost Estimator

Structured Data Cabling

As you are probably aware it is hard to quote you accurately for a service such as Structured Data Cabling without site inspection and discussion with you.
However, we will try to provide you with a basic estimate to give you at least rough idea of the costs associated with our service.

In order to receive the estimate fill-in the form below:



It's done! will not use your email address for purposes other than to send you information about our services.

Number of data outlets required


Do you require electrical wiring?

Are trunking and/or in-floor boxes already installed?

close

Careers Form

The Form has been sent. Thank you.